Raise
Guide people through clear request forms without service-management jargon.
SPSupportProofIn development
A clearer service desk for requests, support and evidence.
SupportProof is being built for internal service teams and customer support: configurable request forms, queues, ownership, conversations, approvals, evidence and reporting.
SupportProof is not yet available to buy. Features and release timing may change during development.
Product direction
One request queue with ownership, messages and evidence in context.
SupportProof is intended to help requesters get a clear response and help service teams move work forward without losing context, evidence or accountability.
SupportProof
Search requests, people and organisations
CBREQ-1048
In progressNew starter equipment and access
Raised by Priya Shah · People Operations
Conversation
Request details
- Owner
- Workplace IT
- Priority
- High
- Target
- Today, 16:00
- Status
- In progress
- Evidence
- 2 files
- Approvals
- Manager approved
Illustrative preview. Product interface and scope may change before release.
Core workflow
From request to resolution, with the record intact.
The product is being built for internal services such as IT, HR, finance and facilities, as well as customer-facing support teams.
Route
Send work to the right team using configurable types, priorities and rules.
Resolve
Keep ownership, messages, tasks, approvals and evidence together.
Review
Use current service records, targets and reports to understand performance.
Being designed for
Configurable service work without unnecessary weight.
Request forms
Configure terminology, fields and guidance around the service being requested.
Queues and ownership
Give agents and leaders clear views of assigned, waiting and at-risk work.
One conversation
Keep public replies, internal notes, attachments and delivery status in context.
Targets and escalation
Set service expectations and make risk visible before a target is missed.
Portal and knowledge
Let requesters raise and follow work, then find approved help content.
Evidence and reporting
Retain a legible service record and support leadership or audit review.
SupportProof questions
Clear answers at the development stage.
When will SupportProof launch?
A public release date has not been announced. Development is active, but OneProof will not publish a date until the product and its operating controls are ready.
Can we buy SupportProof now?
No. SupportProof is not currently available to buy. Organisations can register interest and describe the workflows they need.
Which teams is it for?
The product is being designed for configurable request and service workflows across internal IT, HR, finance, estates and facilities, customer support and other service teams.
Will it connect with SkillProof?
The OneProof direction is for permission-aware connections between products where they add value. No specific cross-product workflow is being promised on this page before it is built and tested.
SupportProof is in development